What Building Owners Should Know About Commercial Property Management and How BICP Can Help
- amy5864
- Jul 9
- 3 min read
Updated: Oct 22
Working with an experienced commercial property manager in Hawaii can lead to stronger returns, better tenants, and fewer surprises. Effective management is about creating a structure that supports long-term performance. When systems are in place and decisions are made with intention, the property runs more smoothly, costs stay under control, and value builds over time.
What Does a Commercial Property Manager Do?
A commercial property manager handles everything from daily operations to long-term planning. It's about protecting your property, maintaining strong tenant relationships, and supporting the overall value of your investment. Here’s a closer look at the key areas property managers focus on to keep everything running smoothly:
Tenant Relations
Managing communication and expectations between owners and tenants.
Serving as the main point of contact for tenant needs
Coordinating vendor access and repair scheduling
Handling lease renewals, notices, and day-to-day communication
Maintenance & Repairs
Keeping the property safe, functional, and well-maintained.
Scheduling routine maintenance and responding to emergencies
Managing vendor services like landscaping, janitorial, pest control, HVAC, and plumbing
Monitoring recurring issues and staying ahead of larger repairs
Coordinating property inspections required by lenders, insurance providers, or regulatory agencies
Ensuring maintenance logs and records are updated for compliance and future planning
Verifying work completion and quality before approving invoices
Financial Management
Keeping the financial side of the property organized, transparent, and aligned with ownership goals.
Collecting rent, CAM charges, and other income; managing vendor payments and reconciling expenses
Preparing monthly financial reports and assisting with annual budgeting and long-term planning
Reconciling CAM charges annually and working with tenants to implement changes clearly and accurately
Managing property taxes, insurance renewals, and coordinating lender requirements, including inspections and financial reporting
Planning capital improvements to align with ownership goals and support long-term asset value
Lease Oversight & Compliance
Ensuring the property operates within the terms of the lease and applicable regulations.
Enforcing lease terms and resolving disputes
Maintaining compliance with zoning, health, safety, and ADA standards
Keeping documentation organized for audits or inspections
Project Oversight
Larger upgrades, such as the renovation shown in the above photo of renovations at Waimea Office Center, often involve coordinating with contractors, lenders, and inspectors. We help define the project scope, gather competitive bids, schedule the work, and track progress to ensure everything stays on time and within budget.
Smaller projects may include paint touch-ups, flooring updates, or minor repairs between tenants. We work with reliable vendors, follow up on completion, and ensure jobs are done right, without disrupting daily operations.
Leasing & Marketing Tools: How We Fill Vacancies
When it comes to attracting tenants, visibility matters. At Big Island Commercial Properties, we use a combination of marketing tools to get your property in front of the right audience:
Professional listings on LoopNet, our website, and across other commercial platforms to reach brokers and active business owners
Social Media Promotion to boost local awareness
Email Campaigns & Broker Outreach to connect directly with agents and prospects
On-Site Signage & Property Tours tailored for maximum exposure
Up-to-Date Website Listings with accurate specs, floorplans, and photos
We handle the full leasing process, from inquiries and showings to LOIs and lease execution.
Owner Communication
Clear and consistent communication is key to successful property management. We send monthly financial reports promptly to keep owners informed and up to date on building and financial performance. When questions, issues, or decisions come up, we stay in close contact so you always know where things stand.
Flexible Support Based on Your Needs
We can do as much, or as little, as you need. Some owners want full-service management. Others only need help with leasing, vendor coordination, or keeping financials in order.
Our approach is simple: tailor our services to match your goals and preferred level of involvement. Hands-on or fully delegated, we’re here to provide the right support at the right time.
Switching Property Managers?
We make transitions easy. If you're working with another manager and considering a change, we can help coordinate the process, reviewing leases, organizing vendor information, and introducing ourselves to tenants to ensure a smooth transition.
Self-Managing?
Many owners choose to self-manage their buildings and stay closely involved in day-to-day operations. When it starts to take up more time than expected, or when you’re ready for support in a few key areas, we’re here to step in and help, on your terms.
Property management is about finding the right support to help you achieve your goals. Understanding the basics is a great place to start—and the right partner can help you maximize your investment.
Big Island Commercial Properties manages commercial buildings across Hawai'i Island, with a strong presence in West Hawai'i. If you're exploring commercial property management services or seeking to enhance the operation of your building, we're here to help.
